Disconnect or pause a bank feed

Pause one feed, disconnect one account, or schedule a whole bank connection for removal with a 72-hour recovery period.

Choose The Smaller Action First

Pausing stops new activity from arriving for one mapped feed. Disconnecting an account stops that account independently. Disconnecting the bank starts a 72-hour recovery period for every account under the Plaid connection.

Open the company, select Bank Feeds, and open the account card's menu.

The bank feed account menu showing change register, pause, and disconnect

Pause import stops new transactions arriving for that account while keeping the connection. Use it for a dormant account or during a migration. Resume import turns it back on.
Change register re-points the feed at a different chart account.
Review accounts lets you choose Disconnect this account for one checking, savings, card, or loan account while leaving its siblings active.
Disconnect bank feed stops every account under that bank login and schedules the Plaid connection for removal.

Disconnect One Account

Open Review accounts, choose Disconnect this account beside the account, then save the account decisions. LedgerHQ stops imports for that account and clears its register mapping. Other accounts under the same bank login continue syncing.

To restore it, reopen Review accounts, choose its existing register or Create new register, and save. If every account under the bank was disabled, restoring any one of them within 72 hours also cancels the scheduled removal of the Plaid connection.

Read The Disconnect Confirmation

The account-card Disconnect bank feed action applies to the whole Plaid connection. Its confirmation says how many accounts it will stop and explains the recovery period:

Disconnect First National? This stops imports for 3 accounts. LedgerHQ keeps the Plaid connection for 72 hours so you can restore an account before it is removed.

Check the account count before confirming. If it is higher than expected, that institution has more accounts connected than the one you were looking at.

During the 72-hour period, imports stay off and account mappings remain cleared. Use Review accounts to restore and remap an account. When the period expires with every account still disabled, LedgerHQ removes the Plaid connection and clears its remaining unposted feed-review rows.

Manage connected accounts showing a disconnected account, its non-zero bank balance, and the 72-hour recovery explanation

What Survives

Posted activity stays. Journal entries already in the ledger are accounting records and are not removed.
Completed reconciliations and statement files are unaffected.
Unposted review rows remain during the recovery period. They are cleared only if the whole connection reaches final removal.

Reconnect Later

During the 72-hour period, restore the account from Review accounts and map it to the intended register. After final removal, use Connect bank. Plaid treats that as a new connection, so map each returned account to its existing register rather than creating a duplicate. See Connect a bank or credit card.

Watch for overlapping dates afterwards. Compare the first synced dates against what is already posted before coding anything.

If You Disconnected By Mistake

Open Review accounts first. If the account is still available, restore and remap it. After the 72-hour recovery period, reconnect the institution and use the existing registers. If that fails, create a support ticket with the company, institution, and affected date range. Do not recreate feed rows as manual journal entries.