Investigate a reconciliation difference
Find missing, duplicate, mistimed, or incorrectly signed activity before accepting a reconciliation discrepancy.
Use the statement and register to explain a nonzero Difference before you create a reconciliation discrepancy.
Check The Setup First
- Confirm the Statement ending date.
- Compare the displayed Beginning balance and Ending balance with the statement.
- For a credit card or loan, use the positive balance-due amount shown on the statement. See Enter credit-card and loan balances correctly.
Find The Transaction Difference
- Search the reconciliation by date, description, reference, or amount.
- Check for a statement transaction that is present but not checked.
- Uncheck any row that does not clear on this statement.
- From Bank Recs, click Register and search the full account history
for:
- a missing or duplicate amount;
- a transaction posted to the wrong register;
- a date outside the statement period;
- a payment or charge with the wrong sign.
- Check Bank Feeds for pending, uncoded, or coded-but-unposted rows through the statement date.
Return to the reconciliation after correcting the source transaction. Check or
uncheck the corrected row and confirm whether Difference reaches $0.00.
Use A Discrepancy Only By Decision
Book reconciliation discrepancy creates a real income or expense adjustment. It makes the reconciliation balance but does not explain the cause. Do not use it first for a large, repeated, or unclear difference.
If you cannot identify the difference safely, create a support ticket with the company, account, statement end date, and difference. Do not create a separate manual offsetting entry.
When the difference is zero, finish the reconciliation.
Enter credit-card and loan balances correctly
Use the statement's positive balance-due amount while LedgerHQ applies the negative liability balance behind the scenes.
Finish a bank reconciliation
Review the checked transactions, finish at zero difference, and verify the completed reconciliation record.