Statements and statement coverage

The Statements Workspace

Open Statements in the company workspace. The page groups stored statement files by account and period and shows the extraction and reconciliation evidence LedgerHQ has for each one.

The top actions are:

• Sync Plaid statements — ask the connected institution for available statements;
• Upload statement — add a firm-held statement file; and
• Request from client — send a statement request through the client-request workflow.

Use the account filters when a company has several bank or card accounts.

Upload A Statement

Choose Upload statement, then select the account, year, month, and one statement file. The uploader accepts PDF, JPEG, PNG, or WebP files. You can drag a file into the drop area or choose it from the device.

LedgerHQ queues the file for extraction. The list can show Queued, Extracting, Extracted, or Budget paused. Open a statement to see Verified, Needs review, Failed, or the corresponding processing status and the reason a person needs to look at it.

If the extracted account or period does not match the upload fields, treat it as a mismatch and correct the evidence rather than moving it silently.

Review A Statement

Open View on a statement row to inspect the file, extracted period and ending balance, OCR details, and the Reconciliation check. A statement may show Zero differences, a routine-entry result, a difference that needs investigation, or that it is not reconcilable yet.

The statement detail explains matched and unmatched rows. Extraction stays out of the reconciliation workflow until its checks pass. A verified statement is useful evidence; it does not by itself prove that every book entry exists or that the account is reconciled.

When the account is eligible, the Statements list can offer Use as first statement or Use for saved reconciliation date. Check the account and period before choosing either action.

Review Client Uploads

The Statements page can show Client uploads to review. Client files are examined independently, and only an adopted statement appears in the canonical list. Open the related request when a firm member needs to accept, correct, or follow up on the upload.

When A Plaid Statement Is Late

LedgerHQ checks connected institutions daily for newly posted statements. When an expected monthly statement is missing, it can request a fresh Plaid range from the day after the last posted statement through today. The same bank and date range is not purchased twice, and only one refresh can remain unfinished for a bank connection.

LedgerHQ continues the daily list and download checks through day seven after the learned statement-posting date. If the statement is still absent after the final check, the period becomes statement-coverage follow-up. Tally can create or reuse the corresponding client request when statement requests are allowed for that company.

You can upload a firm-held statement or use Request from client at any time; you do not have to wait seven days when the file is already available. A manual Sync Plaid statements checks the current provider list but does not create a second paid refresh for the same range.

Request Missing Statements

Choose Request from client to select one or more statement months, owners, and delivery channels: Email, Text, or Both. The request stays in the Client Requests workflow so replies, uploads, reminders, and resolution are recorded together.

Use Send request, Send reminder, or Send request + reminders from the request dialog when the firm has confirmed the requested periods and recipients.

Coverage Is Evidence, Not A Completeness Gate

Statement coverage records whether LedgerHQ has usable evidence for an account and period. A gap is a follow-up item for the firm or the client. It does not certify that the books are complete, and it does not create a report or reconciliation readiness gate.

For reconciliation, use the statement ending date, statement balance, and cleared posted transactions in Bank Recs. See Bank reconciliation.