Connect a bank or credit card
Connect a bank login through Plaid, then give every returned account a home on the Accounts page.
Where Accounts Get Mapped
Every bank login belongs to one person, and every account in it is mapped in one place: Settings > Accounts. The page looks the same from company settings and family settings. Bank Feeds keeps the Accountant and Client connect buttons, and after Plaid finishes you land on Accounts.
Start The Connection
Open the company and choose Bank Feeds > Connect bank, or choose Connect bank on Settings > Accounts.
- One owner: the login is attached to that owner automatically.
- More than one owner: LedgerHQ asks Whose login is this? first. Pick the person whose online-banking login is being used.
- No owners: add an owner in Company Settings first.
Choose the history range: This year, Last year and this year, Last 3 months, Last month, or Choose a start date. History can reach back at most two years and applies to every account under that login. The account holder then signs in to the bank in Plaid's secure window and selects the accounts.
To have the client connect instead, choose Client. The secure link is tied to the owner you invite.
LedgerHQ never receives the bank password. Plaid handles sign-in and returns only the accounts the account holder approved.
Give Every Account A Home
After Plaid, the Accounts page opens with a green connected banner. New accounts sit in Needs a home at the top. For each one, choose Choose a home and pick:
- Business: a company and its register, or New register;
- Personal: the login owner's family (unavailable if the owner has no family); or
- Not used: the account stays connected and keeps collecting activity, but it is not in Bank Feeds and is not billed. It moves to the gray Not used section at the bottom.
Accounts that need a home keep collecting too. When you map one later, including a Not used account, its stored activity fills in.
If the company already has a register with the same last four digits, LedgerHQ suggests using it so you do not create a duplicate.
Use the Business / Personal / All toggle to narrow the list. Company settings start on Business; family settings start on All. Company owners see only the accounts mapped to their company and cannot change mappings.
Until every new account has a home, the firm sees an amber N accounts need a home banner on Bank Feeds with Go to Accounts.
Replaced Cards
When a bank issues a new card number, the new account shows Replaces ··1234 with Use same register, which keeps one register for both numbers. The old account shows Replaced by.
Watch For Cards That Repeat Charges
Some issuers return several numbers for one card, or a billing account plus each employee card. Importing more than one usually counts the same charges twice. Map the account that has the activity and mark the others Not used.
Verify The Result
In Bank Feeds, confirm the account card shows the expected bank and masked digits, Transactions through and Bank checked are recent, and no Reconnect badge appears. Balances can differ while transactions are pending or unreconciled.
Never put bank credentials, one-time codes, or full account numbers in a support ticket.